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The terms and conditions men`tioned in this document for the travel services offered by Gallivant Journeys (The Travel Division of Sarveshwar Atithya Private Limited) should be followed for any purchase of the travel services offered by the company. The travel booking will only be considered to be complete only if the customer accepts these T&Cs. It is suggested to go through the latest version of these General T&Cs on the company’s official website i.e. www.gallivantjourneys.com before making any booking or tour reservations.

Regardless of the above, any provision in these General Terms and Conditions that says that it is operational by Your use of the Website shall govern Your use of the Website, and you
must not use the Website if you do not agree to such terms.

 

At Gallivant Journeys, we hold a strong belief in delivering genuine and truthful service to our clientele. You can share any queries you have with us by telephone or write to us. We will be more than happy to respond to your issues or provide any explanations you may require.

 

Payment :
We provide a plethora of payment options to facilitate the easy and streamlined booking of any tour, package, or service. At Gallivant Journeys, the various payment options available are NEFT, RTGS, IMPS, and popular user-friendly wallets such as BHIM, PhonePe, Gpay, PayTM, or any UPI ID. “Go Digital”.
Any cash payment in INR (Indian Rupees) should be as per the guidelines of the GOI (Government of India), accompanied by a PAN Card. It should be noted that we don’t accept outstation cheques.

Payment Plan :

 

1. The booking will be processed after receiving receipt of the payment and the required documents (as specified below)

2.  As we receive the above-mentioned documents, we will notify you of the booking status of your chosen tour package within 3 working days.

3. As per the guidelines mentioned above, full payment should be made accordingly. If the client doesn’t comply with this, the company has the right to cancel the client’s tour/booking, leading  the forfeiture of the deposit, and to apply and recover the specified cancellation fees.

4. We require the soft/hard copies of the Visa & Flight tickets if the same has been done by the clients on their own.

5. If the Clients / guest has booked the tour online, the guest needs to reconfirm and authenticate the information provided at the time of online booking. The company reserves the right to cancel the booking and forfeit the amount paid in case of any misleading information provided by the guest.

6. The initial payment made during registration is non-refundable & interest-free. The cancellation and refund policy will determine the credibility of the refund. The amount of registration will depend on the tour you book. The tours with cruise or air travel have higher registration amounts than the other tours. The registration payment guarantees a spot on the tour but doesn’t grant the facility of visa, travel tickets, hotel stays etc. until the full payment is made by the client. As per the payment instructions mentioned on www.gallivantjourneys.com, the whole payment must get settled 60 days before the commencement of the tour. If the booking is made within 60 days of the departureof the tour, then the payment should be made upfront. During any aspect, if the amount is not fully paid during registration, then the leftover amount should be paid within 3 days of booking; else the booking will be cancelled.

Cancellation fees or change fees:
Cancellation will be applied as follows :
1. 61+ days before commencement of the tour: Loss of deposit equivalent to 40% of the total cost along with flight cancellation charges. Incase of 91+ days, advance payment
the cancellation will also become 91+ days before commencement of the tour.

2. 60-31 days before commencement of the tour: Loss of 55% of the tour cost along with flight cancellation charges.

3. Less than 30 days before tour commencement: Loss of 100% of the tour cost.

 

1 .If you cancel/shorten or unuse any portion of the tour after it begins (including the tour’s start date), the full tour price will be charged.

2. If the company books international flights for the tour and the same gets cancelled or changed, there will be different T&C for those and the associated fees will be borne by the client itself.

3. There will be no refund for any No Show and unused service.

4. Strictly NO Refund for un-utilized services once booking is confirmed. We are not responsible for any Airline charge such as Airfare, changes, cancellation in any circumstance chance.

5. There will be no refund in any scenario of Visa rejection.

6. If there is any change in the program after the booking finalization, it may attract a financial supplement.

7. The mentioned cancellation fees also include certain overhead costs incurred for preparing and operating the tour.

8. Gallivant Journeys is not obligated to give any breakdown of the tour price or cancellation fees.

9. Refunds due to cancellation will be proceeded within 20 working days upon receiving the final confirmation of cancellation in written form i.e. either a mail to ops@gallivantjourneys.com or a
Whatsapp message to +91 81188 12073. The date on which the email is sent will be considered the final date of cancellation and the cancellation charges will be levied accordingly.

10. 10. The refund payment will be in the form of either an A/C payee cheque, Online Transfer (Domestic – NEFT or RTGS) and (International – wire transfer, international remittance charges will be borne by the client i.e. Traveler/ payer for the tour/ booker of the tour.

11. Gallivant Journeys isn’t liable to pay any interest on the tour amount.

12. Gallivant Journeys holds no responsibility for any additional expense related to the tour made by the guest / clients on their own.

13. If a guest wants to choose a different tour, it should be discussed with their travel advisor. If the cost for this new tour is different from the existing tour then the guest either has to pay for the
same or will get a refund.

14. If you request any modification to the tour like a change of dates or any other aspect and the company agrees, this will be considered as a tour change and cancellation rules will apply. This is specifically applicable to the portion of the tour that had to be cancelled due to the change.

15. After getting the confirmation of the tour, the tour is not allowed to be transferred to any other person.

16. If the guest is not able to provide the required mandated documents or doesn’t submit them within the stipulated time frame, the booking will be annulled, and cancellation charges will be applied.

17. If the tour gets cancelled due to issues with the passport, the guest would be responsible to cover the cancellation charges. For certain tours, we will facilitate to the collection of the passport and submit it to private entities, consulates, or embassies. However, it would not be accountable and is not liable to provide any sort of compensation or refund if the passport is lost or damaged.

18. After the final cancellation of the booking, it can’t be reinstated. Any reversal booking or rebooking will be considered as a new reservation and all charges will be applied like a new booking.

 

1. Visa Delay or Rejection Policy: All clients booking international tours with Gallivant Journeys must have a valid visa.Visa approval or rejection is solely at the discretion of the consulate or relevant authorities. Gallivant Journeys is not responsible for visa decisions, even if all required documents are submitted. The company only facilitates the application process and has no influence over consulate decisions. Clients must submit all required documents on time; delays or incomplete submissions may result in visa rejection. The consulate may also request a personal
interview at its discretion. If a visa is denied and the client reapplies, all reapplication fees must be borne by the client, and no claims can be made against Gallivant Journeys.

1. Visa delay or rejection results in automatic booking cancellation, without prior notice.

2. Cancellation will be effective from the visa rejection date, with applicable cancellation fees.

3. Clients may reapply for a visa by paying additional fees, but approval remains at the consulate’s discretion. Gallivant Journeys is not responsible for visa outcomes.

4. If a visa is rejected again, cancellation charges will be based on the date of the second date / latest rejection date.

5. If no visa approval or rejection is received before departure, the booking will be automatically cancelled, with applicable cancellation fees.

6. In group bookings, if one member’s visa is rejected or delayed and the group cancels, cancellation charges apply to the entire group.

7. Upon visa approval, consulates may send visas directly to guests. Clients must verify their visa details, as Gallivant Journeys is not responsible for issues arising from incorrect information affecting immigration.

8. If air tickets or visas are processed more than 91 days in advance, additional charges for airfare or visa expenses may apply alongside standard cancellation fees.

 

 

Since COVID-19 is no longer a major travel concern, the policy needs to be updated or removed. Most governments and airlines no longer enforce COVID-specific safety norms, and
travel providers do not cancel bookings based on COVID-related symptoms anymore. Here’s how the policy can be modified to reflect the current travel landscape while maintaining general health & safety conditions:

Clients must acknowledge that travel service providers may cancel or modify bookings in the following situations:

Gallivant Journeys holds no liability in such cases. Refunds or rescheduling, if applicable, will be subject to the company terms and conditions.
Furthermore, travelers must comply with any updated health and safety regulations set by authorities. Failure to adhere to such regulations, resulting in travel refusal, will be the travelers responsibility, and Gallivant Journeys will not be liable.

1. The company will not be accountable or will consider as violating the Tour Contract if it fails to meet any part of the contract due to a circumstance which was beyond the Company’s reasonable control (“Force Majeure Event”). These possible instances may be, but are not limited to natural disasters like floods, earthquakes, tsunamis, fires, and explosions; government actions: invasion, war, hostilities, terrorist activities; civil disturbances, national emergencies, epidemics, uprisings,revolutions, labour strikes, breakdown of power supply or communication; or any delay by supplier including situation in which the supplier get insolvent, get bankrupt, or can’t meet their financial obligations, or similar proceedings.

2. To eliminate any occurrence of doubt: a Force Majeure Event also consists of the following events: Any emergency of a pandemic, epidemic, or prevalent disease which can be fatal for human life, as determined by either local regulatory bodies, state government, the U.S. federal government, WHO (World Health Organization), or the US Centers for Disease Control (CDC). A few typical examples are coronavirus, pneumonia (atypical), avian influenza, and SARS.

3. Due to guest not accepting the changes in the tour:

Gallivant Journeys has complete authority of making changes to the tour by adding/deleting/exchanging the sightseeing places or any other service for the betterment of the
itinerary and on this basis, the guest cannot withdraw from the tour.

4. Due to the non-payment of partial/full price:

5. Due to guest being absent (not present) on the first day of the tour:

6. Due to discontinuation from the ongoing tour:

7. Due to a single (solo) guest sharing a room with another guest, cancels the tour:

 

INDEMNIFICATION:

The traveller (s) should agree to indemnify and hold harmless travel company, its employees, staff,directors, agents, managers, and other entities (collectively, the “Indemnified Parties”) from and
against any losses, damages, liabilities, deficiencies, claims, actions, settlements, expenses (including, without limitation, reasonable attorneys' fees and costs) arising out of or in connection with Traveler's participation in the Travel Program, including, without limitation, any claims arising from Traveler's negligence, willful misconduct, or breach of this Agreement.

This indemnification will survive the Agreement termination. It is also in addition to any other rights or remedies that the Indemnified Parties may have at law or in equity.

By agreeing to this agreement, the traveller is giving consent that the Indemnified Parties have relied on Traveller’s agreement to indemnify them in entering into this Agreement.
This indemnification is intended to be a complete and exclusive statement of the obligations of Traveller to indemnify the Indemnified Parties and supersedes any and all prior or
contemporaneous agreements, representations, or understandings, whether written or oral.

This indemnification shall be binding upon and inure to the benefit of the Indemnified Parties and their respective successors and assigns. This is just an example, and the specific terms of an indemnification clause will vary depending on the specific circumstances. It is important to consult with an attorney to ensure that the indemnification clause is tailored to your specific needs.

Here are some additional things to keep in mind when drafting an indemnification clause:

 

Passport : For travelling to any foreign country, every guest including the children & infants must possess a passport which is machine-readable and has minimum validity of 180 days from the
return date of the tour, along with the applicable visas. The guests are advised to go through all the details of their passport for no further issues of name/address/validity/expiry/ etc. Any guest
who is travelling to Europe should have the validity of the passport for a maximum of 10 years.Handwritten passports and old passports with 20 years validity don’t get accepted. The guests
should ensure that their passports are properly maintained with no damaged/torn/scribbled/tampered pages and the pages are serially numbered.

You will carry the responsibility of ensuring that your passport is genuine & valid and meet all the criterion of international travel. The entities of Gallivant Journeys including officers, staff,
employees, directors, agents, etc. will not be held responsible if your passport is deemed ineligible during entry or exit before or during your international travel.

 

 

Visas : VISA stands for “Visitor’s International Stay Admission” is a permission given by the immigration authorities of a country to the foreign individuals. This permission allows these individuals to enter, stay, and exit that country for a stipulated period of time. The permission is mostly in the form of a paper document or stamp/sticked placed in the individual’s passport.

We at Gallivant Journeys assist or help in the procurement of the visa but doesn’t have any influential power over approval or rejection of visa. The travellers must ensure that they possess
valid visas before joining a tour. Gallivant Journeys helps the guests by facilitating in preparing visa documents, submission, and collection of passports from consulates. Some consulates send
passports directly to the guest’s address.

You must make yourself acquainted with all the required facts and specifics regarding visa documents requirements along with the rules & regulations of travelling in your desired location
country. You would be responsible to get your visa. However, in certain situations, Gallivant Journeys may assist in procuring the visa for you, subject to company approval. The visa
procurement expense is not covered within the Tour booking price mentioned in any proposal provided by the company.

The Visa consulate may ask for additional details during the visa process or can also conduct a personal interview, even after the submission of all documents. The decision of granting a visa lies
only with the consulate and Gallivant Journeys can’t influence this decision. The guests can’t hold Gallivant Journeys responsible for visa rejection.

After receiving the passport, the guests must carefully go through the visa copy or stamp to check if there are any errors or discrepancies in personal details, dates, information, stay duration (in
align with the tour itinerary). If there is any error, you must inform the Gallivant Journeys promptly. We will try to correct such errors through the consulate, we can’t guarantee that these errors will
get resolved timely or take responsibility of the resulting consequences.

For European Schengen visas, the complete tour payment should be done before beginning the visa application process. If the payment is done in parts, the guests should maintain a sufficient
bank balance equivalent to the total tour price for at least six months. For some countries, if the valid visa is in the old passport, then the guests must bring both old and new passports in the tour. In some cases, it is required to transfer a valid visa from old to new passport that may incur some additional costs.

If the guests already posses a valid visa for the tour duration or want to manage the visa on their own, they should inform Gallivant Journeys during booking for visa fee reduction.

The guests will be responsible to submit the visa documents to Gallivant Journeys in advance.However, due to varying consulate processing times and high demand, visa processing might take
longer than expected. Even if documents are submitted early, visas could still be delayed, and cancellation charges may apply if the guest can't join the tour.

Guests working in high-security institutions should book as early as possible to avoid any delay in visa process as it will take more than average processing time. Gallivant Journeys is not
responsible for delays or denials of visas in such cases.

If a guest raises a dispute against the consulate or embassy and seeks legal action, then Gallivant Journeys will neither be involved nor represent the guest.
If visa fees, VFS charges, or service charges increase between tour launch and visa application, guests are responsible for covering the additional costs. If for any reason, additional visas beyond those included in the tour price might be required. In such cases, guests are responsible for the extra visa costs.

 

The guest must possess valid Government ID proof for a domestic tour booking. As per RBI regulations and instructions, the PAN Card submission for both domestic and international tours is mandatory. It will be the complete responsibility of the guest to provide, submit and hold valid
travel documents including air tickets, insurance, any medical or legal certificate, etc. The photo identification should also be carried by the guests which includes Aadhar Card, Voter ID card, PAN Card, and Driving license and students should also carry school/college ID card.These photo identifications may be required at airports, rail stations, certain sightseeing places, safari parks, border area locations, etc.

 

Note : All disputes arising out of or in connection with the services provided by Gallivant Journeys, a division of Sarveshwar Atithya Private Limited, shall be subject to the exclusive jurisdiction of the courts in Jaipur, India.